NOC, SLA & Support
Operations monitored 24x7, with contractual commitment
Our Network Operations Center (NOC) watches your connectivity in real time, every day, with clear incident-response processes and strict SLAs.
SLA commitments
Contractual parameters that reduce the risk to your operation. Reference values confirmed by contract.
99.3%
Guaranteed monthly availability
24x7
Monitoring and support
≤ 4 h
Reference repair time (MTTR)
≤ 15 min
First response to critical incidents
How we handle incidents
Proactive detection
Continuous monitoring spots anomalies before impact.
Opening and triage
Severity classification and immediate dispatch to the right team.
Diagnosis and action
Engineering works the root cause with transparent communication.
Resolution and report
Restoration within SLA and a root-cause report (RCA).
Support that speaks your language
Technical support
An engineering team, not a generic call-center script.
Direct channels
Phone, email and WhatsApp with a defined escalation path.
Governance
Change management, maintenance windows and periodic reports.
Operations monitored 24x7, with contractual commitment
Our Network Operations Center (NOC) watches your connectivity in real time, every day, with clear incident-response processes and strict SLAs.